Welcome to MetaHaat LLC. By using our website or engaging in any of our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Company Overview

MetaHaat LLC is a digital marketing agency offering:

  • Meta Credit Line Ad Accounts
  • Dollar Credit for Ads
  • Meta Campaign Management
  • Google Ads Services
  • Website Development
  • Marketing Consultancy
  • Pixel Setup & Server-Side Tracking
  • Other Custom Digital Solutions

Our services are available to clients both in Bangladesh and internationally.

2. Use of Services

By accessing or using our services, you agree to:

  • Provide accurate and complete information.
  • Use our services only for lawful purposes.
  • Not engage in any activity that may harm our systems or reputation.
  • Respect intellectual property rights of MetaHaat LLC and other third parties.

We reserve the right to suspend or terminate your service access if any misuse or violation of our terms is detected.

3. Service Delivery

Service delivery timelines depend on the project scope and complexity. Estimated timelines will be discussed during project onboarding. In the case of advertising accounts, funds, or credits, activation and campaign timelines may also depend on platform-specific approval processes.

4. Payment Terms

  • All payments must be made in advance unless otherwise agreed upon in writing.
  • We accept payments via bank transfer, mobile financial services, and international gateways as communicated.
  • Dollar credit and ad account services are priced based on the current exchange rate and service scope.

5. Refund Policy

We are committed to delivering professional digital services. However, due to the nature of our work (especially for digital products, advertising credit, and account provisioning), refunds are limited.

5.1 Eligible Refunds

Refunds may be considered in the following situations:

  • Service was not delivered as promised and no work has commenced.
  • Overpayment or duplicate transaction.
  • Technical error on our part causing non-activation of services.

5.2 Non-Refundable Cases

  • Digital goods or services already delivered (e.g., Meta credit line, dollar credit, completed campaigns).
  • Services canceled due to violation of platform policies by the client.
  • Dissatisfaction based on subjective expectations after partial or full project delivery.
  • Charges or bans resulting from client-side errors or policy violations on platforms like Meta or Google.

5.3 Refund Request Procedure

To request a refund:

  1. Email billing@metahaat.com with your full name, invoice ID, and reason for the request.
  2. We will review and respond within 5-7 business days.
  3. Approved refunds will be processed via the original payment method.

6. Limitation of Liability

MetaHaat LLC is not liable for:

  • Any indirect or consequential loss resulting from use of our services.
  • Suspension or termination of advertising accounts by third-party platforms.
  • Losses due to platform-specific policies, algorithm changes, or technical failures beyond our control.

7. Changes to Terms

We may update these terms and our refund policy at any time. The most recent version will always be available on our website. Continued use of our services after changes means you accept the updated terms.

8. Contact Us

For any questions regarding these terms or your service experience, please contact:

MetaHaat LLC
318/B East Nakhalpara, Tejgaon, Dhaka – 1215
📧 Email: support@metahaat.com